杜米尼克梅尔

The company had a 销售 force that presented potential customers with many options for integrating the company‘s products into the customer systems. This led to very long decision times as customers thought a lot about the right setup. Internally there was no standard way of handling new customers which made each new customer a costly and time-intensive project.

与法律部门合作, 销售, 项目管理, 运营部门, I created standard products with easy-to-understand product descriptions. The products could be booked separately or combined for a deeper integration.

This led to a massive decrease in acquisition and onboarding time and cost and allowed the company to massively increase 销售.

The client wanted to launch an existing product in the Indian market that was targeted at Indian malls.

I was flown to Bangalore and Chennai and used cold approaches to get in touch with the managers of several malls and mall developers. 在了解了这些商场开发商面临的问题之后, 然后，我可以验证是否存在对该产品的需求.

The client operates a chatbot system which provides the users with information about their accounts. 随着GDPR的引入, the client needed to ensure that the entire system fulfilled all of the 法律 requirements.

协调客户数据保护工作, 操作, 和IT团队来评估系统, 修复技术问题, and set up all of the necessary processes to ensure full compliance.

I led the project to optimize the prepaid tech stack minimizing release downtimes by 65 percent. I analyzed the call scenarios of more than three million customers before and during the migration and wrote specifications for the target system with an implementation budget of more than two million euros.